Frequently Asked Questions (FAQs)

What is the SMECO Marketplace?

The SMECO Marketplace is an online store developed for SMECO’s residential electric members. It is intended to provide information about, and access to, energy-saving products to help SMECO customers lower their energy use.

Who is eligible to participate?

All of SMECO’s residential electric members are eligible to purchase products with instant rebates applied through the SMECO Marketplace. Eligibility will be verified in the online store using each member’s SMECO account number or service address at checkout.

How can I confirm my eligibility?

Upon checkout, members will be asked to enter either their SMECO account number or service address to confirm eligibility for product rebates. Please contact for questions regarding eligibility.

Are there any limitations?

Yes. Each member can only purchase a limited number of incentivized products per year on the SMECO Marketplace, as listed below. Members who purchase the maximum number of incentivized items cannot purchase additional products.

Eligible members may order up to three smart thermostats, four advanced power strips, four smart plugs, two dehumidifiers, three air purifiers, six aerators, four shower heads, and six weatherstripping products during the 2024–2026 program cycle.

Eligible members may receive one complimentary Energy Efficiency Kit starting on Jan. 1, 2023.

What are the payment options?

SMECO accepts payment by MasterCard, VISA, Discover, or American Express. Credit card payments are preauthorized during the checkout process, but charges are not posted until after the order has shipped. The order will be released upon receipt of payment. It is not possible to have the purchase applied through your monthly electric bill

What are the shipping details?

Orders ship via the U.S. Postal Service. A USPS tracking number will be issued and USPS will deliver the package to your address.

Orders typically arrive within five to seven business days. Certain products may require additional processing time, prior to shipping. Due to the changing nature of service alerts issued by USPS, your item may take longer to arrive than this window.

Orders over $49 (after rebates are applied and before taxes and fees are added) ship for free. Orders $49 and under {after rebates are applied and before taxes and fees are added) ship for a flat rate of $8. Once an order has shipped, the shipping fee is non-refundable.

The member’s shipping address must be a valid SMECO residential service address within the state of Maryland.

How do I track my order?

The tracking information will be included in the shipping confirmation email that will be sent.

What is the return policy?

Returns are accepted within 30 days of delivery. Please inspect your items upon receipt. Products marked “Final Sale” are not eligible for return. Refunds are only available on products in their original packaging. If the product has been installed, packaging destroyed, or is otherwise not in its original condition, the product cannot be returned for a refund. For items purchased as part of a multipack, bundle, or kit, all products within the pack, bundle, or kit must be returned together. Partial
returns of these items will not be accepted. Returns sent “collection delivery” will not be accepted.

Please contact to start processing your return.

When we receive your return, a credit will be issued that is equal to the product purchase price using the same method you used to pay for the order. Once an order has shipped, the shipping fee is non-refundable.

If you encounter an issue when placing a new order or would like assistance, please contact us at

What else should I know?

EmPOWER Maryland: EmPOWER Maryland programs are funded by a charge on your energy bill. EmPOWER programs can help you reduce your energy consumption and save you money. To learn more about EmPOWER and how you can participate, go to

Hyperlinks: The appearance of external hyperlinks does not constitute endorsement by Southern Maryland Electric Cooperative, Inc. (SMECO) of the linked websites or the information, products, or services contained therein, including, but not limited to, any information on how to install, use, or maintain a product or service offered and sold through the SMECO Marketplace. SMECO does not exercise any editorial control of the information that you may find at these locations, and any questions or concerns about the information provided should be directed to the owner or manager of the linked website.